Freight
Artwork:
You may rest assured that any artwork you purchase from our website includes freight and insurance to anywhere in the world, unless otherwise clearly stated.
Utopia Giftware Range:
Freight charges DO apply to our Utopia Giftware range which is automatically calculated for Australia wide deliveries only. If you wish giftware items to be sent overseas you will be contacted by a member of our staff regarding the amended freight charges.
Artwork and Giftware combined:
For orders that include both paintings and giftware, freight will be applied to the giftware portion of the sale only. Remember NO FREIGHT charges apply to the shipping of our paintings.
Freight Duration
Artwork: Our artwork is sent by private courier and should take 2-3 days to most street addresses within Australia. The artwork will be sent via Australia Post to all postal box addresses. It generally takes between 4-5 working days for this service. All orders to be sent to countries other than Australia will be sent Airmail arriving anywhere from 10-14 working days.
Utopia Giftware: Within Australia: As giftware is sent via Australia Post please allow at least 4-5 working days. Overseas: A member of our staff will contact you regarding amended freight charges to overseas addresses and can advise you on length of time to reach it's destination.
There may be unforeseen circumstances at the destination or within the freight company that we have no control of, however we will do our utmost to ensure your freight is carried out safely and timely. If you have any questions or concerns, please don’t hesitate to contact us.
Where does the name Mbantua come from?
Mbantua is a phonetical spelling of the Arrernte word Mparntwe or Mparnte. It means ‘this place’ in the Arrernte (Aranda) language but is generally known as Alice Springs . Alice Springs lies on Arrernte land.
Copyright
All images you see on this website have been taken by Mbantua Gallery with artist and staff permission. Copyright for the artworks shown on this website belong to the artists. They may be viewed and downloaded only for the purpose of buyer browsing. No reproduction of any image shown on this site may be made for any reason whatsoever without the artist's permission.
Copyright for all images not of artwork on this website belongs to Mbantua Gallery. They may not be reproduced or downloaded by anyone other than Mbantua Gallery for any reason whatsoever without the permission of Mbantua Gallery.
All information on this website has been written as an entire body by Mbantua Gallery Field and Research Department. It has come from years of knowledge, experience and passion. We would appreciate it being used with reference to Mbantua Gallery. No part of this text however may be copied and used without the permission of Mbantua Gallery.
How do I order?
When you have chosen your item, click the add to cart button and it will be added to the shopping cart. When you are ready to complete the order, click your shopping cart and you will be taken to a secure order form with secure socket layer (ssl) encryption for you to complete your personal delivery details and payment details.
Methods of Payment
We accept most forms of payment. We do not accept traveler’s cheques. The most common form of payment is by credit card. We accept Visa, Mastercard, Bankcard, American Express and Diners Club. You may prefer to arrange payment by cheque, direct deposit or other method, please let us know in the secure order form and we will contact you.
For all purchases, your order will be dispatched upon receipt of payment.
Insurance
All orders are insured by Mbantua Gallery until you have received it. We like to make things as easy as we can for you. If you have any questions or concerns regarding this, please don’t hesitate to contact us.
Secure Online Ordering
Mbantua Gallery has it's own SSL certificate  which can be found on our secure order form. Any information that you place on this form is encrypted for your protection. By clicking on the Comodo logo on the ordering page you will be able to see information regarding our certificate. You should make sure that https: is showing in the URL in the address bar at the top of your page and you should also see a padlock at the bottom of your screen to indicate that the form is on a secure site.
Money Back Guarantee
Buying a piece of artwork is a very personal matter. It is important to us that any artwork that you buy is something you will enjoy. Though we take every step to ensure our artwork images have the exact likeness to the paintings, we understand it is not always the case and images are not the same as viewing the artwork in person.
Our guarantee is that we will fully refund the cost of the artwork if you decide not to keep it within 10 days of receiving it. Please return it to us within the 10 day period, upon receipt of the artwork we will issue you the refund.
Import Duty
Please determine what duty or tax you may have to pay to your Government for the import of goods ordered from us. Please notify us if there are any special requirements to assist customs clearance. |
